s-commerce is born
It’s been nearly 20 years since e-commerce was born, fundamentally changing our consumer buying behaviour. Prior to this we had a long, long history visiting merchants at their stalls and later in shops. The high street and mall became the engine of consumer purchasing through the 20th Century - ultimately driving the modern economy.
Then it started shifting online through the likes of Amazon and eBay. Consumers were asked to trade experience and habit for speed and efficiency. Two decades later it worked. Digital is the future of shopping.
But what about businesses? The dial up era proved too slow for business purchasing to shift online and in any case the players that emerged forgot a simple lesson. E-commerce worked because it focused on what consumers really care about which is ‘goods’. That is not what moves business needles.
What businesses care about is ‘services’. It is people, technology and projects that drive them and help them adapt - and that’s a tonne about services projects. So someone had to come along and crack services commerce (s-commerce). Many have tried and nearly all have failed. But, in the end, the category is so huge that an Amazon of the services commerce space had to emerge - to shape and drive it. It has arrived.
blur Group, (since 2006) has been quietly developing a grass roots movement with the technology and model to crack s-commerce. It is not easy. Like eBay it requires a large universe of leading merchants - small, medium and large service providers from around the world, covering all core business services: from marketing services, tech services, creative solutions and media services to legal and accounting services. All available on one trading platform designed for corporate buyers throughout the planet. A place where any core corporate service can be bought or sold. Designed for small, medium and large businesses.
It needs a powerful, highly scalable, enterprise class Cloud platform that a little like Amazon for consumers, powers businesses through the discovery of services, their efficient purchasing, supporting management tools, ratings and payments. All done via a tailored auction model.
From a tech perspective pretty much everything is done in reverse to e-commerce - after all this model has no physical goods you pull off virtual shelves. s-commerce is about walking into a virtual auction room and making an ask (for a project) - then responding to live pitches and bids until the ultimate solution is sought and bought at the best price. Using the commerce platform to ensure successful delivery of the services. As we expect a book or boot to get to us on time and in shape with e-commerce - so with s-commerce. Call centres replace warehouses but the principle remains.
As Amazon set the online world on fire in the nineties with e-commerce so blur can enliven this decade with s-commerce. Approaching 25,000 businesses around the globe already seem to think so. Should you?